Weight Safety Policy
For safety, we must follow the weight capacity of the aircraft. All passengers must enter their weight when purchasing their tickets. Please be sure that all passenger weights are accurate.
All passengers are weighed before boarding.
By accepting these terms and conditions, you acknowledge that no passenger in your group is over the 300-lb weight limit, as exceeding this violates the safety regulations. Any party or individual exceeding the limit of this policy may be unable to take the tour and will not be refunded.
There may be a surcharge of $50 per guest whose weight is off by 15 pounds or more from the original weight documented upon ticket purchase.
Communication
Before every flight, our pilots review safety guidelines with each party. We ask that at least one member of your party can translate safety instructions to any non-English speakers.
Rescheduling and Cancellations
Guests are allowed to reschedule up to one time for a rebooking fee of $25 and must be requested 48 hours or more before the scheduled flight. Any cancellation after rebooking will be refunded only 10% of the original purchase.
Cancellations 15 days or more from departure receive a full refund.
Cancellations 14 days to 48 hours before departure receive a 50% refund.
Cancellations within 48 hours of departure receive a 10% refund.
A no-show will result in a total charge in the full amount of the tour.
In the event of adverse weather, Temporary Flight Restrictions, or unforeseen maintenance, no refunds may be given. However, your tour may be rebooked up to two times by Rogue Aviation in the event of adverse weather, Temporary Flight Restrictions, or unforeseen maintenance at no additional charge.
Late Arrivals
The duration of each tour starts at the scheduled start time. If your party is late, your tour will be shorter, assuming there's enough time to fly. If we can extend the availability of our pilots and aircraft to accommodate late parties, there will be a late arrival fee of $100. If our pilots or aircraft are not available for the same day, you can rebook the flight for the next available date.